Campaigns and automation
Send targeted email and SMS campaigns, then let automation follow up on purchases, loyalty milestones, and abandoned carts.
CUSTOMER ENGAGEMENT SUITE
Turn your sales data into repeat customers
Celerant ONE’s Customer Engagement Suite (CES) puts your customer, purchase, inventory, and loyalty data behind every campaign you send, so you can reach the right shoppers without exporting a single list.
Connect with customers across every channel
Email, SMS, WhatsApp, social media, reviews, and live chat all run from one central marketing hub, built on the customer data your business already uses every day.
Social media and reviews
Manage your social channels and online reviews in one place, so you can respond quickly and protect your reputation.
Customer messaging
Reply to live chat and WhatsApp messages in one place, so customers get quick answers wherever they reach out.
Marketing that runs on your retail data
Standalone marketing tools only know what you upload to them. CES works from the same data as your POS and eCommerce, so every campaign starts with what customers actually buy.
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Unified marketing dashboard
Run email, SMS, WhatsApp, social media, reviews, and customer messaging from one screen instead of juggling separate logins. -
Built-in product data Search a SKU and add its image, price, and description straight into a campaign without uploading or retyping anything.
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Real-time performance trackingCompare every campaign against actual sales to see what’s bringing customers in and what isn’t.
Put your customer data to work
Reach shoppers at the moment they’re most likely to buy, using data that’s already in your system.
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Targeted campaigns
Build branded email and SMS campaigns around what customers buy and how they engage. -
Automated engagement Set up workflows once and let them run, from abandoned cart reminders to loyalty rewards and win-back campaigns.
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AI workflow agent Describe the automation you want in plain language and the optional AI agent builds it in seconds, with no marketing expertise needed.
- Real-time connections Respond to live chat and WhatsApp messages from one place while customers are still deciding what to buy.
Reach customers based on how they shop
From a first purchase to a repeat order, every message stays tied to what each customer actually buys.
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Smarter customer segments
Group customers by purchase history, loyalty activity, location, and more, then send each group something relevant. -
Automated customer journeys Trigger emails and texts automatically when a customer abandons a cart, reaches a loyalty milestone, or hasn’t shopped in a while.
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Personalized offers Send promotions and product messages to the shoppers most likely to act on them.
"With our prior 3rd party email platform, we always had to upload our lists and do things in a much more general way. With Celerant, we can really target our emails, as opposed to sending out mass emails to our entire list. We have seen our unsubscribes go down, our open rates go up, and see the sales coming in."
-Teresa Miller, Treats Unleashed
Explore Celerant ONE’s Customer Engagement Suite features
The tools you need to turn more customer interactions into sales, all connected to your retail data.
Email campaigns
Send branded emails built on customer and purchase data.
Customer segmentation
Build audiences from customer profiles, purchase history, and loyalty activity.
Live chat and WhatsApp
Answer website chats and WhatsApp messages from one place.
SMS marketing
Reach customers directly with targeted texts and timely updates.
Social engagement
Manage social media alongside the rest of your marketing.
Product-based campaigns
Add product images, pricing, and details to campaigns straight from your system.
Marketing automation
Automate follow-ups based on purchases, loyalty activity, and abandoned carts.
Review management
Monitor and respond to online reviews from one place.
Campaign reporting
See how each campaign performed against actual sales.
AI workflow agent
Describe an automation in plain language and let AI build it for you. Available as an add-on.
Win-back campaigns
Automatically reach customers who haven’t shopped in a while.
Unified marketing dashboard
Manage every channel from one screen.
See what CES can do for your business
We’ll show you how retailers use CES to bring customers back and see what their marketing actually earns.
FAQs: Customer Engagement Suite
What is Celerant ONE’s Customer Engagement Suite?
Celerant ONE’s Customer Engagement Suite (CES) is a retail marketing platform that brings email, SMS, WhatsApp, social media, live chat, online reviews, and marketing automation into one place.
It works from your POS and eCommerce data, including transactions, customer profiles, loyalty activity, and inventory, so you can build campaigns, segment customers, and measure results with current information.
Related>> Celerant unveils Customer Engagement Suite: one central hub for unified retail marketing
Does the Customer Engagement Suite replace my current email marketing solution?
Yes. CES can replace standalone email tools such as Mailchimp.
The difference is that your email, SMS, and social campaigns are built on what customers actually buy, not just a mailing list, and you can measure results against real sales.
Read blog>> Email inbox updates that SMB retailers can’t ignore
How is the Customer Engagement Suite integrated with my retail software?
CES is built into your Celerant ONE system and shares the same database as your POS and eCommerce.
There are no third-party connectors, CSV exports, or sync delays, so customer and product information stays consistent everywhere you use it.
How is the Customer Engagement Suite different from other marketing platforms?
Most marketing platforms sit outside your retail system and rely on imports or third-party syncing. CES is built in. That means it works directly from your purchase history, inventory, and loyalty data, and you can compare marketing activity against actual sales.
Read blog>> Celerant ONE’s Customer Engagement Suite vs. Klaviyo
Can I automate campaigns based on what customers do?
Yes. CES can automate campaigns based on purchases, loyalty activity, and abandoned carts. With the optional AI agent, you can describe the workflow you want in plain language and it builds it for you in seconds.
You can follow up after a purchase, celebrate loyalty milestones, recover abandoned carts, or win back inactive customers. Once you set the rules, they run on their own.
What marketing tools are included in the Customer Engagement Suite?
CES includes email, WhatsApp, social media, live chat, online review management, marketing automation, and product-based campaigns, with SMS and the AI agent available as add-ons.
You can search any SKU and add its image, price, and description to a campaign, pulled straight from your retail system.
How much does the Customer Engagement Suite cost?
CES is an add-on to Celerant ONE’s retail software. Pricing is based on factors such as your number of customer contacts, not how many messages you send.
It includes email marketing, WhatsApp, social media management, online review monitoring, live chat, and marketing automation, with SMS and the AI agent available as optional add-ons. Contact Celerant for pricing based on your business.
Related: Retail software pricing and packages built to grow with your business