Barrington Books relied on outdated technology, creating digital friction across its retail channels. Constant system failures blocked meaningful insights into critical data. These issues meant staff spent more time fixing errors than spending quality time with customers.

• System FragmentationDisparate systems made it difficult to get the "one-stop shop" experience
• Data ChallengesThe team spent excessive time hand-entering data for millions of potential titles
• Inventory VisibilityMinimal reporting made it challenging to optimize its inventory mix
• Technical SnagsOld technology disrupted business operations and customer relations

Barrington Books is now a modern, well-oiled operation without losing the “analog” soul that lends the store its original charm. From the back office to their point of sale at checkout, Barrington Books can handle increased sales.

Through comprehensive training and support, the transition was seamless, resulting in a robust system that enhances their personal touch rather than replacing it. Along with working with dedicated trainers and an implementation manager, they know support is simple to reach and fast to respond.

With real-time inventory data and automated book ordering, the team can now focus on what they do best: welcoming their community into a store that feels like home.