Trinkets is a family-owned business that started in 2011 as a mall kiosk selling jewelry and purses. It quickly became popular, and the business has since grown to four locations. Its main goal is to provide trendy clothing for women of all sizes, helping them feel good about themselves and leave the store feeling confident.

Upgrading to Cumulus Retail

When Trinkets first started, we used RetailSTAR. We upgraded to Cumulus because we wanted real-time inventory and sales visibility. We chose Cumulus because we needed a platform that could keep up with our growth. We wanted to see store inventory in real time instead of waiting hours or days for updates, allowing us to fulfill customer needs as quickly as possible.

Real-Time Inventory Insights

Previously, it was very difficult to know the inventory levels at one store compared with another, as well as to track sales. With Cumulus, I can view everyone's inventory in real time, understand what each store needs, and make sure we get it to them. Switching between software programs is not always easy, but our Cumulus representative, Michael, has been amazing and has always been available to answer our questions.

Easy Conversion to Cumulus

The actual conversion to the Cumulus system took about a day. We still call regularly when we need help with things we're unsure how to do, and the team is always there to assist us.

Inventory Management with POs, SKUs, and More

Cumulus saves us a lot of time when entering inventory. It's much easier to access vendors and size codes. We can simply type in what we need instead of searching through thousands of different SKUs to enter inventory. With Cumulus, I can create a PO, create a SKU, specify the inventory for a store, and print tags, all in one place.

Cumulus eCommerce

Everyone wants to shop online now, and we felt that we needed an online presence, too. We are currently working on launching an eCommerce website through the Cumulus platform. We hope to reach a national audience rather than remaining limited to the regional audience served by our stores.

Manage Multiple Stores

The greatest benefit by far has been giving our stores a clear picture of their daily performance and sales, helping them drive sales growth. Comparing current performance with the previous year motivates us to continually improve and outperform our results.

Sales Reporting with Cumulus

Cumulus offers prebuilt reports that I can easily access to see which products are selling well at each store. The system also provides graphs showing top-performing vendors, best-selling items, and the strongest-performing departments.

More Time for Customer Service

Cumulus has taken a significant load off our shoulders, giving us more time in our stores to provide excellent customer service.