Equestrian Country

Track Right Equestrian simplifies retail operations with Saledock

Robert Josefs

August 12, 2026

This is a custom module. This text will not be shown on the live site. Purpose: Make the post full width + hide the default page title/image/author/date/ tags.

SUCCESS STORY

Track Right Equestrian simplifies retail operations with Saledock

Track Right Equestrian needed a more reliable way to manage in-store and online retail without relying on multiple disconnected systems.

Poor stock syncing, time-consuming stock management and limited support for its loyalty programme created day-to-day friction and contributed to lost online sales.

By switching to Saledock, Track Right brought ePOS and eCommerce into one connected system with real-time stock visibility, integrated reporting and more dependable support.

COMPANY

Track Right Equestrian

INDUSTRY

Equestrian

SOLUTIONS

ePOS, eCommerce, loyalty rewards

Saledock

RESULTS AT A GLANCE

Measurable impact that drives growth

Since partnering with Celerant, Track Right Equestrian has seen significant improvements across key business metrics.

All-in-one system

Real-time inventory

Multi-channel reporting

Fast, personable support

THE JOURNEY

Challenge → Solution → Results

A strategic partnership built on understanding, innovation, and measurable outcomes.

CHALLENGE

Disconnected systems created stock issues

Before working with Saledock, Track Right used multiple ePOS and eCommerce systems that did not work together. The disconnect between in-store and online created stock inaccuracies, disrupted daily operations and contributed to lost online sales.

Disconnected retail systems: Unreliable links between ePOS and eCommerce caused stock and sales issues
Time-consuming stocktakes: Previous systems required full stocktakes instead of more flexible rolling stock checks
Limited loyalty support: Off-the-shelf software could not easily support Track Right’s unique loyalty programme

SOLUTION

One flexible platform for in-store and online retail

After using platforms such as Vend and Square, Track Right Equestrian chose Saledock for its responsive support, cost-effective pricing and ability to adapt to the way the business operates.

All-in-one retail platform: In-store and online sales are managed through one connected system
Flexible business support: Saledock was able to support Track Right’s stock management, loyalty programme and bespoke services
Responsive, personal service: The Saledock team took time to understand the business and provide reliable ongoing support

RESULTS

Less friction, faster support and better stock visibility

Since introducing Saledock, Track Right Equestrian has reduced day-to-day stress and operational friction, with reliable system performance removing the need for workarounds.

Support issues that previously took days to resolve are now typically handled within minutes, saving significant time and frustration.

Improved stock visibility and a fully integrated website have streamlined eCommerce operations, reduced errors and created a better customer experience, while the platform continues to grow with the business.

“

In a sector often dominated by large, impersonal corporations, the Saledock team stands out for their human touch and exceptional customer service. Saledock has been a game-changer — the reliability and efficiency of the system mean we spend less time troubleshooting and more time focusing on the work that matters.

Simon Bartlett

Owner, Track Right Equestrian

ABOUT THE CLIENT

About Track Right Equestrian

Founded in 1996 by Sandra Bartlett, a seasoned rider from West Sussex, Track Right began as a show unit attending local equestrian competitions. Over the years, we've evolved from our grass roots beginnings into a bricks-and-mortar equestrian store, while maintaining a strong connection to the competitive equestrian community. Today, Track Right has earned an enviable reputation as a leading supplier of quality equestrian products, horse riding equipment, and riding apparel for riders of all levels across the South East of England.

Visit Website

Get the best in retail POS

Our award-winning ePOS, eCommerce and inventory solution makes selling and retail management a breeze!

Book a demo

This is a custom module. This text will not be shown on the live site. Purpose: Make the post full width + hide the default page title/image/author/date/ tags.