Before working with Saledock, Track Right Equestrian was juggling multiple ePOS and eCommerce systems that never quite worked together. While some tools performed well in isolation, the lack of a reliable connection between in-store and online systems regularly caused issues with stock accuracy, disrupted day-to-day operations, and led to lost online sales.

Stock management was another major challenge. Previous systems required full stock takes across the entire inventory, which was time-consuming and disruptive, rather than allowing for more flexible, rolling stock checks. On top of this, Track Right’s unique loyalty programme was difficult to support with off-the-shelf software, limiting their ability to reward and retain customers effectively.

Overall, the business needed a single, cohesive system that could handle everything smoothly — without relying on unreliable bolt-ons or workarounds.

Since introducing Saledock, Track Right Equestrian has seen a noticeable reduction in day-to-day stress and operational friction. Reliable system performance has removed the need for workarounds, allowing the team to focus on serving customers rather than fixing problems.

Support has also been a major win. Issues that previously took days to resolve are now typically handled within minutes, saving significant time and frustration. Improved stock visibility and a fully integrated website have streamlined eCommerce operations, reduced errors, and created a better shopping experience for customers.

Most importantly, Track Right now has a system that grows with them — with ongoing feature development, supplier integrations, and a platform that continues to evolve alongside their business.