Donated Goods Retailer

Evansville Goodwill automates retail operations across 14 stores in 3 states

Robert Josefs

August 20, 2026

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SUCCESS STORY

Evansville Goodwill automates retail operations across 14 stores in 3 states

Evansville Goodwill relied on dated retail technology and multiple disconnected systems, making operations and tracking across 14 stores difficult.

The organization needed a point of sale system that could automate processes and provide better oversight across multiple locations in three states.

With Celerant, checkout is more efficient, inventory and raw goods management are automated, and store data flows into one retail system that is easy to modify.

COMPANY

Evansville Goodwill

INDUSTRY

Donated goods retailer (DGR)

SOLUTIONS

Point of sale, donated goods management, analytics

Stratus Enterprise since 2021

RESULTS AT A GLANCE

Measurable impact that drives growth

Since partnering with Celerant, Evansville Goodwill has seen significant improvements across key business metrics.

Store locations

States managed in one system

Automated inventory tracking

Digitized donation tracking

THE JOURNEY

Challenge → Solution → Results

A strategic partnership built on understanding, innovation, and measurable outcomes.

CHALLENGE

Disconnected systems limit visibility across 14 stores

Evansville Goodwill operated 14 stores across three states using independent retail systems that were not designed for donated goods retail. With only one person able to fix software issues and manual tagging used to track donations, day-to-day operations were difficult to manage.

System bottlenecks: A piecemeal setup and limited technical support created delays when issues occurred
Information limitations: The old server-based system was not built to handle Goodwill’s transaction volume
Inventory tracking: Manual processes made it difficult to track raw goods, production and tagging efficiently

SOLUTION

Digitized processes improve tracking and efficiency

Evansville Goodwill uses Celerant’s enterprise DGR retail software to digitize in-store processes, improve tracking and simplify day-to-day operations across its stores.

Donation processing: Raw goods and merchandise are tracked more efficiently for planning and forecasting
Reporting and training: Built-in search tools support analytics, while simplified checkout screens help employees train quickly
Flexible support: The system can be upgraded as needs change, with personalized support available when help or new functionality is needed

RESULTS

Greater control with scalable retail operations

Evansville Goodwill now has more staff able to manage and update system data, removing the previous reliance on a single person while improving inventory and donated goods tracking.

The flexible retail system also supports new functionality for future growth, including production tagging and customer loyalty programs.

With streamlined operations and responsive ongoing support, Evansville Goodwill can manage current needs more efficiently while continuing to grow.

“

We are using Celerant's point of sale and inventory management while planning to use the system for tagging, production, and customer loyalty in the future. We moved to Celerant because we needed a system to use right now, and features that will help us grow.

Amanda Simmons

VP of Finance, Evansville Goodwill

ABOUT THE CLIENT

About Evansville Goodwill

Evansville Goodwill opened for business on May 12, 1935 at 112-114 N. W. First Street. Workers were paid in merchandise at the rate of 25 cents per hour. By November of that year, the agency was paying wages at a rate of $3.00 for five (5) days of work. The idea was to provide jobs for people with disabilities by receiving and repairing goods for resale in the Goodwill Store. Evansville Goodwill Industries has grown into a comprehensive rehabilitation facility, offering Placement Services to individuals with physical, mental and emotional disabilities. Our service area covers 28 counties in Indiana, Illinois, and Kentucky.

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