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Arragon's Cycles Streamlines Retail and Workshop Operations with Saledock

Zoya Naeem
Zoya Naeem

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Arragon's Cycles Streamlines Retail and Workshop Operations with Saledock

After more than 23 years serving the cycling community in Penrith, Arragon's Cycles wanted a simpler way to manage its shop, website and workshop. With Saledock connecting POS, eCommerce, inventory and Bikebook, the team has streamlined daily operations, improved stock management and encouraged more customers to return for servicing. Discover how Arragon's Cycles uses Celerant ONE to streamline retail, eCommerce and workshop operations, improve stock management and connect its bike shop.

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INDUSTRY
Cycling
SOLUTIONS
POS, eCommerce, Inventory Management, Bikebook Workshop Integration, Supplier Catalogues
POWERED BY
Saledock
RESULTS AT A GLANCE

Measurable impact that drives growth

Since moving to Saledock, Arragon's Cycles has streamlined everyday operations, improved stock management and gained better visibility of the business. The website is helping customers discover products before visiting the shop, while Bikebook's automated service reminders are encouraging repeat workshop visits.

23+ years
Serving the cycling community
10/10
Likelihood to recommend Saledock
5/5
Customer support satisfaction
4 functions
Retail, eCommerce, inventory and workshop
THE JOURNEY

Challenge → Solution → Results

A strategic partnership built on understanding, innovation, and measurable outcomes.
CHALLENGE

A costly website and disconnected operations made retail harder to manage

Arragon’s Cycles had previously invested heavily in eCommerce but found the experience expensive and difficult to manage. The team wanted clearer pricing, accessible support and a simpler way to connect stock, website sales and workshop activity without adding unnecessary admin.

  • Costly eCommerce: A previous website had cost a significant amount without giving Sarah and her team the straightforward experience they needed.
  • Stock management: Keeping products and everyday retail operations organised needed a more efficient approach.
  • Disconnected operations: The shop, website and workshop needed to work together more smoothly.
SOLUTION

One connected system gives Arragon’s Team more control over the business

Arragon's Cycles chose Saledock for its straightforward pricing, accessible support and ability to connect POS, inventory, eCommerce and workshop operations through Bikebook. Their team also gained more freedom to personalise the website and showcase products in a way that reflects the shop's identity.

  • Connected retail: POS, inventory and eCommerce work together, giving the team a more joined-up way to manage products and sales.
  • A more personal website: Their team can customise the online shop and showcase products in a way that feels unique to Arragon's.
  • Workshop integration: Bikebook's automated service reminders help the team stay in touch with customers and encourage repeat servicing.
RESULTS

A more efficient shop and more customers returning for service

Since moving to Saledock, Arragon's Cycles has streamlined day-to-day tasks, improved stock management and gained better visibility of business performance. The website helps customers discover products before visiting the shop, while Bikebook reminders give the team another way to bring customers back into the workshop.

  • Improved efficiency: Arragon’s Cycles describes the biggest improvement simply as “Everything is streamlined,” with increased efficiency and productivity across the business.
  • More repeat workshop visits: Customers are returning for servicing after receiving automated annual service reminders from Bikebook.
  • Online sales that support the shop: Customers are discovering products on the website and visiting the store to make purchases, while Sarah and her team have greater control over the online experience.
“
It's streamlined everything and increased our efficiency and productivity.
Sarah Graham
Owner, Arragon's Cycles
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ABOUT THE CLIENT

About Arragon's Cycles

Arragon's Cycles is an independent bike shop based in Penrith, Cumbria, with more than 23 years of experience serving the local cycling community. The business offers bikes, accessories, servicing and repairs, combining specialist product knowledge with personal service. With retail, eCommerce and workshop services to manage, having reliable systems behind the business helps the team keep everything running smoothly.

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See what Saledock could do for you business

Bring your shop, website, stock, and workshop operations together, and spend less time managing separate systems.

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