The Challenge
Before switching to Saledock, Cyclopaedia was relying on an expensive and inflexible technology setup that simply wasn’t delivering value. Their website was costly to maintain but wasn’t generating enough sales, while the point of sale and workshop booking systems came with high monthly fees and limited flexibility.
Simple, practical changes that would have benefited the business were often blocked, making it difficult for Cyclopaedia to adapt the systems to how they worked day to day. On top of this, slow workflows and clunky processes were costing staff valuable time, particularly in the workshop and at the till.
The Solution
Cyclopaedia set out to find a more flexible, better-value solution that could replace their existing systems without sacrificing functionality. After reviewing their options, they chose Saledock for its all-in-one platform, combining ePOS, eCommerce and workshop bookings, while significantly reducing monthly costs.
A key part of the decision was Saledock’s willingness to adapt to Cyclopaedia’s needs, along with its seamless integration with Bikebook, rather than forcing the business to work around rigid software limitations. The Saledock team handled the entire migration, ensuring a smooth transition and taking the pressure off Cyclopaedia’s staff.
“The point of sale is quicker, way easier to use, and the card machine integration is a lot faster than what we had before. It’s also super customisable, and new staff pick it up quickly.” — Cyclopaedia
The Results
Once live, Cyclopaedia quickly benefited from a faster, more customisable point of sale system, alongside Bikebook’s integrated workshop tools. Faster card machine integration, intuitive staff workflows, live supplier catalogues and online workshop bookings helped streamline operations across the business.
Bikebook’s online booking system also played a key role, encouraging both new and existing customers to book workshop services online. This reduced admin time and drove a clear increase in overall workshop bookings.
